Return and Refund Policy

At WECANHEALTHS, we want you to feel confident about your purchase. If you have a problem with an item or wish to request a return, please contact us for assistance.

This policy applies to purchases made through wecanhealths.com. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

1. Requesting a Return

Please contact us before sending an item back. Have your order number, the name used at checkout, and the reason for your request ready.

For change-of-mind returns, eligibility is subject to any return conditions clearly disclosed when you purchased and your applicable statutory rights. We will not apply previously undisclosed restrictions to your purchase.

We will review your request and explain the available options, including any applicable return instructions and costs.

2. Damaged, Defective, Incorrect, or Missing Items

Please contact us promptly if:

• Your item arrives damaged or defective.

• You receive an incorrect item.

• Your order is missing an item or component.

• An item is materially different from its description.

Where possible, keep the packaging and take clear photographs of the item, packaging, and shipping label. These can help us review the issue. If photographs or packaging are unavailable, please contact us to discuss other ways to assess your request.

Depending on the circumstances and applicable law, an appropriate resolution may include a repair, replacement, refund, or another remedy.

3. Return Instructions

Please obtain the correct return address and instructions from us before shipping an item back. The sender address on your package may not be the designated return address.

Pack the item securely and include the order information requested in the return instructions. For a change-of-mind return, please retain the item’s original packaging, accessories, and included components where possible.

We recommend keeping proof of postage and using a tracked shipping service. These recommendations do not limit your statutory rights.

4. Return Shipping Costs

For eligible change-of-mind returns, responsibility for return shipping costs will follow the conditions disclosed at purchase and applicable law. Any costs you are expected to pay will be explained before you proceed.

For confirmed damaged, defective, incorrect, or materially misdescribed items, we will provide an appropriate return arrangement and cover return costs where required by applicable law.

Please contact us before arranging return shipping so we can explain the available options.

5. Return Inspection

Where a return is required, we may inspect the item after receiving it to verify the reported issue and assess the return request.

We will notify you of the outcome. If a request is declined or a refund adjustment is proposed, we will explain the reason and any supporting information.

Inspection requirements will not be used to delay a remedy beyond applicable legal deadlines.

6. Refunds

If a refund is approved, we will confirm the amount and issue it to your original payment method, unless another method is agreed upon or required by law.

Refunds will be processed without undue delay and within any applicable legal deadline. Your bank or payment provider may need additional time to display the credit.

We will explain any partial refund or proposed deduction. Any deduction must be consistent with the conditions disclosed at purchase and applicable law.

7. Original Shipping Charges

Whether original shipping charges are refundable depends on the reason for the return and applicable law.

For eligible change-of-mind returns, any treatment of original shipping charges will follow the conditions disclosed at purchase and applicable legal requirements.

Where a refund of shipping charges is legally required, those charges will be refunded accordingly.

8. Exchanges

If you would like to exchange an item for a different product or variant, please contact us to discuss the available options.

Exchanges depend on stock availability and the eligibility of the original item for return. Any price difference or additional shipping charge will be explained before you agree to proceed.

9. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

We will try to accommodate your request. If an order has already been processed or dispatched, cancellation may not be possible, and we will explain the available return options.

This does not limit statutory cancellation rights that apply to your purchase.

10. Missing Refunds

If we have confirmed that your refund was issued but it has not appeared in your account, please check with your bank or payment provider.

If you still need assistance, contact us with your order number and the refund confirmation details. Do not send full payment card numbers or other sensitive payment information.

11. Contact Us

For return and refund assistance, please contact WECANHEALTHS:

Website: wecanhealths.com
Contact Phone Number: +1 (930) 222-0722
Hotline Service Hours: 9:00 AM–6:00 PM PDT

Please have your order number and a description of your request ready when contacting us.